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Cancellation policy

🔁 Purchase Options Cancellation Policy

Some of our products can be bought on a recurring "Subscribe & Save" basis instead of as a one-off purchase. This policy explains how those subscriptions work, and how to change or cancel one. It sits alongside our Refund Policy and Terms of Service, which continue to apply to every delivery you receive.

How a subscription works

  • You choose your delivery frequency at checkout. The options available are shown on the product page.
  • Your first order is charged immediately. After that, we charge the payment method you used, automatically, at the start of each delivery cycle.
  • Your subscription discount is applied automatically to each order.
  • There is no minimum term and no contract. You can cancel at any time, and there is never a cancellation fee.

Changing or cancelling your subscription

You can pause, skip a delivery, change the frequency, update your delivery address or payment details, or cancel outright at any time. To do so, use the manage subscription link in any of your order confirmation emails, or email us at info@stockbridgetrading.com and we'll do it for you.

Changes and cancellations take effect from your next billing date, provided you make them at least 24 hours before that date. If an order has already been charged and dispatched, we can't cancel that particular delivery — but you can still return it under our Refund Policy, and your subscription will end so you aren't charged again.

If you cancel, you keep any deliveries you've already received and paid for. We don't charge for deliveries after the cancellation takes effect.

Your 14-day right to cancel

Separately from the above, under the Consumer Contracts Regulations 2013 you have 14 days from receiving each delivery to cancel it and return the goods. The exclusions in our Refund Policy apply — in particular, sealed personal care and food items can't be returned once opened.

Stock availability

We sell clearance and surplus stock, which means individual lines are finite. If a subscribed product becomes unavailable, we will contact you before your next billing date and will not charge you for an order we can't fulfil. Where we can, we'll offer you a comparable alternative; if we can't, we'll cancel the subscription and let you know.

Price changes

If we need to change the price of a subscription product, we'll tell you by email at least 14 days before the change applies to your next order, so you have time to cancel if you'd rather not continue.

Failed payments

If a payment fails, we'll attempt it again over the following few days and email you so you can update your details. If we still can't take payment, we'll pause the subscription rather than keep trying. Nothing is dispatched until payment clears.

Delivery

Subscription orders are dispatched and charged on the same basis as one-off orders. See our Shipping Policy for delivery charges and timescales.

Questions

If anything about your subscription isn't clear, email info@stockbridgetrading.com or call 01206 645 172, Monday to Friday, 8am – 5pm. We'll cancel or amend it for you if you'd rather not do it yourself.

Our other policies: Shipping Policy · Refund Policy · Terms of Service · Privacy Policy · Contact Information