FAQs

Delivery is FREE on all UK orders over £30. Orders under £30 are charged a flat £3.99 for 48hr tracked delivery, no matter how many items are in your basket. Full details of our delivery charges are in our Shipping Policy.

Yes. Royal Mail 24hr tracked delivery is available at checkout for £4.99 on orders up to 10kg, at any basket size.

Yes! All orders placed before 1pm (Monday to Friday) are dispatched the same working day from our UK warehouse. Our Shipping Policy explains how the cut-off works for orders placed later in the day.

We use 48hr tracked delivery as standard: free on orders over £30, £3.99 below that. You'll receive tracking details as soon as your order is dispatched. See our Shipping Policy for full delivery timescales.

Currently, we only ship within the UK, but we’re working on expanding. Stay tuned!

You have 14 days from delivery to request a return, for any reason. Returns are FREE: email us at info@stockbridgetrading.com and we’ll send you a free returns label. Please don’t post anything back before contacting us. Sealed personal care, cosmetic and food items can’t be returned once opened, unless they’re faulty or incorrect. See our Refund Policy for the full terms and exclusions.

Refunds are issued within 5 working days of us receiving your returned item. Our Refund Policy sets out how returns and refunds are processed, including faulty or incorrect items.

Absolutely. We use Shopify’s PCI-compliant checkout and offer secure payment methods including Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and Klarna. How we handle your personal data is explained in our Privacy Policy.

If your order hasn't been dispatched yet, we’ll do our best to help. Email us immediately at info@stockbridgetrading.com. The terms that apply when you place an order are set out in our Terms of Service.

On selected products, yes — look for the Subscribe & Save option on the product page. You choose your delivery frequency at checkout, the discount is applied automatically to every order, and there’s no minimum term or contract. Full details are in our Purchase Options Cancellation Policy.

Use the manage subscription link in any of your order confirmation emails, or email us at info@stockbridgetrading.com and we’ll do it for you. Pause it, skip a delivery, change the frequency or cancel outright — as long as you do it at least 24 hours before your next billing date, you won’t be charged again. There is never a cancellation fee. See our Purchase Options Cancellation Policy for the full terms.

Yes, all our products are brand new, authentic, and sourced from trusted UK suppliers. Many are limited-time clearance deals, so once they’re gone, they’re gone. Some lines are short-dated or past their best before date — where that’s the case we always flag it with a badge on the product image and show the date on the product page.

Short-dated means the manufacturer’s best before date is getting close — for us, less than three months left. It’s one of the main reasons we can sell big brands so far below RRP: when stock nears its date, distributors and retailers need the space, so it moves on cheap. A best before date is about peak quality, not safety, and it is not the same as a use by date. Anything inside three months carries a Short dated badge on the product image, and the date itself is listed on the product page. How short-dated stock affects your right to return is covered in our Refund Policy.

Sometimes, yes — and where we do, we say so clearly. Those items carry a Past best before badge on the product image, the date is shown on the product page, and they’re priced to reflect it. A best before date relates to quality rather than safety, unlike a use by date, which we never sell past. If you’d rather not buy past-date stock, the badges make it easy to spot and avoid. How this affects your right to return is covered in our Refund Policy.

Yes, if an item is marked as "Coming Soon" you can pre-order and we’ll ship it as soon as it arrives. Estimated delivery dates are shown on each listing.

Yes! We buy branded goods from UK suppliers: short-dated stock, pack design changes, cancelled export orders and more. Minimum one pallet, up to several truckloads, paid in full on delivery. See our Sell Your Stock page.

Email us at info@stockbridgetrading.com or call 01206 645 172 (Monday to Friday, 8am – 5pm).

We’re an online-only retailer based in the UK. This helps us keep prices low and service fast.