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Refund policy

🔄 Returns & Refunds

You have 14 days from receiving your order to request a return, for any reason.

To be eligible, the item must be in the same condition you received it — unused, with any tags and seals intact, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at info@stockbridgetrading.com. We'll send you a free returns label along with instructions on where to send it. Please don't send anything back before contacting us, as we can't accept unannounced returns.

Items we can't accept back

For hygiene and safety reasons, we can't accept returns on:

  • Personal care and cosmetic items where the seal or hygiene wrap has been broken
  • Food and drink items where the packaging has been opened
  • Any item that has been used

These exclusions don't apply if the item arrived faulty, damaged or incorrect — see below.

Short-dated and past best before items

Some of our stock is short-dated or past its best before date. Where that's the case it is clearly marked on the product page and on the product photo before you buy, so a short date on its own isn't grounds for a return. Everything else about your 14-day right is unaffected.

Faulty, damaged or incorrect items

Please check your order when it arrives and contact us straight away if anything is faulty, damaged or not what you ordered. We'll cover return postage and either replace the item or refund you in full, whichever you prefer. This is in addition to your 14-day return right, not instead of it.

Refunds

Once we've received and checked your return we'll email you to confirm. Approved refunds go back to your original payment method within 5 working days, and always within 14 days of us receiving the item. Please remember your bank or card provider may take a little longer to show it.

Returns on subscription orders

If you receive an item as part of a Subscribe & Save order, the same 14-day right applies to each delivery. To stop future deliveries as well, see our Purchase Options Cancellation Policy.

Questions

Email info@stockbridgetrading.com or call 01206 645 172, Monday to Friday, 8am – 5pm.

Our other policies: Shipping Policy · Terms of Service · Purchase Options Cancellation Policy · Privacy Policy · Contact Information